These terms apply to purchases from SupermarCat. Prices are in Australian dollars. The total payable, including any applicable tax and agreed delivery charge, will be shown before payment. Your statutory rights under the Australian Consumer Law are not excluded or limited by these terms.
Personalised orders
Please check your selected design, wood, quantity and the exact spelling and capitalisation of each name. Our current name designs support up to 8 English letters. Contact us before ordering if you need a different format. We make the personalisation you submit; a correctly produced buyer spelling error is not a manufacturing fault.
Product photographs, licensed design references and illustrative wood comparisons are identified in product information. Natural wood tone and grain vary. We will not use those variations to exclude remedies for a fault or a material mismatch with the agreed description.
Making and payment
Production normally takes 3–5 business days after payment and receipt of complete personalisation details. We may contact you to clarify an order before making it. If we cannot fulfil your order, we will contact you and refund any payment that is due.
Free Aramex delivery is available to eligible Brisbane and Gold Coast postcodes only. Free Southport collection remains available. Australia Post is an optional paid alternative by prior quote. Production time is additional to transit time. Read our delivery policy for postcode eligibility and exclusions.
Changes, returns and problems
Contact us immediately for a requested change or cancellation. We will try to accommodate changes before production, but change-of-mind changes are not guaranteed once production starts. Read our returns policy and delivery policy. Personalised goods remain covered by consumer guarantees.
Safe use
Our ornaments are indoor decorations, not toys or pet chew products. Keep hanging cords and small parts away from children and pets, keep dry, and handle cut-out details gently.
Contact
Email info@supermarcat.com.au. Address: SupermarCat, 2 Davenport Street, Southport QLD 4215, Australia.