SupermarCat operates this store using Shopify. This policy explains how we handle personal information when you browse, order, collect an item, request a delivery quote or contact us.
Information we collect
We collect information you provide, such as your name, email, delivery or collection details, order history, pet name, design selection and messages. Shopify and payment providers process payment information. We do not ask you to send card details by email.
Shopify and any enabled analytics services may process device, browser, network and cookie information to operate the store, prevent fraud and understand site use. Optional services and consent choices may vary; use any privacy controls shown on the storefront.
How we use and share information
We use information to personalise and fulfil products, respond to enquiries, arrange collection or shipping, process payments, prevent fraud, meet legal obligations and improve our service. For delivery orders we share the information needed with Aramex and any relevant service providers. Shopify hosts our store and processes information to provide its services. Providers may process information outside Australia.
Submitting an enquiry or buying a product does not by itself subscribe you to marketing. We send promotional messages only where we have an appropriate lawful basis or consent, and you can unsubscribe from marketing messages. We do not sell your personal information.
Retention and your choices
We retain information for fulfilment, customer support, accounting and legal requirements, then delete or de-identify it when appropriate. Some transaction records must be retained. You may request access to or correction of your personal information, or ask about deletion, by emailing us. We will consider your request subject to applicable law and may need to verify identity.
We use reasonable safeguards, but no internet system can be guaranteed completely secure. Contact us if you have a privacy concern. You can also contact the Office of the Australian Information Commissioner where applicable.
Contact
SupermarCat, 2 Davenport Street, Southport QLD 4215, Australia.
info@supermarcat.com.au
Last updated: 9 November 2026. We may update this policy when our practices or services change.