Shipping policy

Made to order

Allow 3–5 business days for personalisation and production before dispatch or collection. Transit time is additional. We do not promise a fixed arrival or Christmas delivery date unless agreed in writing.

FREE Aramex delivery — Brisbane and Gold Coast

We currently deliver only to eligible Brisbane and Gold Coast metropolitan street addresses, using Aramex. There is no minimum order value for this free delivery offer. Enter your address at checkout: eligible addresses receive the free Local delivery option.

Free Aramex delivery is limited to the verified postcodes listed below. A postcode outside this list is not automatically eligible for free delivery, even if it is near Brisbane or the Gold Coast. Enter your complete street address, suburb and postcode at checkout. PO boxes and Parcel Lockers are not supported.

View free delivery postcodes

4000, 4005, 4006, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4018, 4019, 4020, 4021, 4022, 4030, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4179, 4205, 4210, 4214, 4215, 4217, 4220, 4221, 4224, 4227

Extended-area Aramex delivery — A$15

A fixed A$15 delivery surcharge applies to postcodes 4025, 4124, 4207, 4208, 4209, 4211, 4213, 4223 and 4228. This is our postcode-based delivery charge, not a live carrier quote. All suburbs within these postcodes use the same charge, including suburbs that may have lower carrier costs.

For any other postcode outside the free delivery list, contact us before ordering to confirm service availability and any additional delivery charge. Do not select pickup unless you will collect in person. International shipping is not currently offered.

Shopify may require a delivery contact phone number. Choose regular checkout or Shop Pay: some other express payment buttons can hide local delivery.

Free Southport collection

Collect from SupermarCat, 2 Davenport Street, Southport QLD 4215. Choose collection only if you will collect in person. Wait for your ready-for-collection email, arrange a time and bring your order confirmation.

Australia Post — additional charge

Australia Post is not included in free Aramex delivery. If you prefer Australia Post within our service area, request a quote before paying. We will confirm the additional charge and arrangements before sending a payment link. No fixed Australia Post charge is currently available at checkout. A quote request does not book postage or place an order.

Delivery problems

Provide an accurate street address, suburb, postcode and contact details. Contact info@supermarcat.com.au about an address error, delay, loss or damage. We will investigate and provide any remedy required by Australian Consumer Law. Your consumer rights do not end when a parcel is handed to the courier.